Our Service Center is open Monday – Saturday Eastern Standard Time(EST) but you can order online 24 hours a day. Also, it’s open to customers all over the world, as long as DHL/UPS/FedEx can reach you. So wherever you are, you are welcomed to shop here at any time.
For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries. Please browse our FAQ Page. We always keep updating the Help Topics lists. You can find answers to most commonly asked questions this way. Or Please feel free to send us a e-mail to Service@mehair.com if you have any problem and we will respond promptly. Simply fill in the form below and click “Submit”. Thanks.